Ratnawati, Susi. “PENERAPAN KONTRAK PELAYANAN (CITIZEN’S CHARTER) UNTUK MEWUJUDKAN STANDAR PELAYANAN PRIMA DI KOTA BLITAR”. Cakrawala 3, no. 1 (December 24, 2008): 1–10. Accessed July 28, 2026. https://www.cakrawalajournal.org/index.php/cakrawala/article/view/91.